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FAQ

Where do you ship from?

We ship from our warehouse in the San Francisco Bay Area, California.

When can I expect my package to arrive?

  1. All in stock ground shipping orders will ship next business day (not including holidays)
  2. In stock 2nd Day Air or Next Day Air orders placed before 2 p.m. EST will usually ship same day.
  3. If your 2nd Day Air or Next Day Air orders were placed after 2 p.m. EST, your orders will be shipped next business day (not including holidays).
  4. *All in stock ground shipping orders placed during the weekend will usually ship the next business day, which is usually on a Monday.
  5. Depending on if you order something in stock, preorder/ backorder, in stock orders will ship first and then preorder / backorder items will ship as soon as they are available.

*Shipments are subject to UPS on time and availability of deliveries.

Can you order and ship products out of the US?

Trüsound Audio offers free ground shipping to our customers in the 48 contiguous states.

We do ship to Alaska and Hawaii, shipping charges will be applied.

We also ship to Canada and the UK; international shipping charges will be applied.

How does your 30 day money back guarantee work?

We will send you a shipping slip upon request within 30 days of purchase. Upon confirmation of the return, we will refund your money.

How do I track my order?

We will send you a tracking number via email when we ship out your package.

I have a question that isn't answered here or in the product FAQs. How can I get in touch with you?

Get in touch with us via mail, phone, live chat, or Facebook messenger

CORPORATE OFFICES
Address
101 Eucalyptus Ave.
Santa Cruz, CA 95060

PHONE

Phone: (408) 499-4700

LIVE CHAT

Let's Talk! Need some help picking out a speaker? Just have a question? We're available to chat M-F 9am to 6pm PT. Click on the left bottom chat box on any page.

Also, you can send us a message via our Facebook page: https://www.facebook.com/TrusoundT2  

or you can fill out the form below:

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